This film is part of Free
How to Use the Telephone
Hold please. Enter a distinctly British bureaucracy as the post-war Civil Service learns to be civil on the telephone
Overview
One moment please… Let me put you through to the Kafkaesque world of civil service telephony, an inescapable labyrinth created more by incompetence than malevolence. This clever training film invites the audience to identify good and bad practice themselves, rather than using a didactic voiceover to ram a message home - it even pauses halfway to allow for discussion.
Produced by Richard Massingham's aptly named Public Relationship Films, the film emphasizes the telephone as a public face - or voice - of the Civil Service. Its effectiveness, particularly in the first half, is thanks to good casting and the performance of the actors. A succession of great expressive faces, including Massingham's own, are skilfully framed to walk a line between the comedy and frustration of the situations. This government film is a public record, preserved and presented by the BFI National Archive on behalf of The National Archives, home to more than 1,000 years of British history.
Related
Riding on Air Riding on Air
Documentary 1959 16 mins Location: London
A beautiful and evocative survey of cycling's golden years.
The Fatal Floor The Fatal Floor
Public Information Filler 1974 1 mins
Typically hard-hitting public information film about the threat posed by combining a rug and a freshly polished floor.
Handkerchief Drill Handkerchief Drill
Public Information Filler 1949 1 mins
Another of Richard Massingham’s snappy public information fillers finds the oafish everyman’s personal hygiene in question again.
District Nurse District Nurse
Government sponsored film 1952 27 mins Location: Wadhurst
Never a dull moment for a rural district nurse in the early days of the NHS.
Race Relations Board Race Relations Board
Public Information Filler 1969 1 mins
New law targets discrimination in housing and employment in this eye-opening public information film.
The Smoking Machine The Smoking Machine
Documentary 1964 16 mins
Documentary warning children about the drawbacks of cigarettes – not least their addictiveness.
Getting it Back: The Story of Cymande - Q&A Getting it Back: The Story of Cymande - Q&A
Inside Film 2024 22 mins
The director of a documentary about British funk pioneers Cymande joins the band at BFI Southbank to talk about the film.
The West Case The West Case
Action and Adventure 1923 28 mins Silent Location: Tilbury
Plotting world domination, Devil Doctor Fu-Manchu steals plans for a new aero-torpedo in this earliest surviving thrill-a-minute serial instalment.
Enter the Scala!!! Enter the Scala!!!
Inside Film 2024 16 mins
Filmmakers Jane Giles and Ali Catterall discuss their documentary Scala!!!, revisiting the legendary and inspirational cinema venue and some of the most notorious films that screened there.
Smith Smith
Charity appeal 1939 10 mins
Long thought lost, this Powell-directed promotional short for a veteran’s charity was only rediscovered in 2003.
An Airman's Letter to His Mother An Airman's Letter to His Mother
Documentary 1941 6 mins
A poignant, stirring letter from a recently deceased pilot to his mother is read by John Gielgud.
The NHS75 Celebration The NHS75 Celebration
Short documentary 2023 3 mins
Former Bristol Poet Laureate, Miles Chambers reads a poem specially commissioned for the 75th anniversary of the NHS.