Feedback

If you’ve spotted something on our service that needs fixing or improving, please email playerfeedback@bfi.org.uk with details on:

  • the page url or newsletter link

  • what the site/newsletter/app issue is

  • how the issue occurred, if steps are needed to replicate it.

While we consider all issues, we may not reply to your email.  

If you’re having immediate problems with buying content or playing films, and need one-to-one support, please contact Livechat or you can email the team at bfiplayer@bfi.org.uk.