Error codes

If you are having trouble viewing a film then an error message may appear.  Please find guidance to resolve these errors below:

CLIENT_GEO

Location not authorised.  Due to our licensing agreements, BFI Player films are only available in the UK.  Please ensure you have a UK IP address and are not using a VPN. If you are in the UK and the issue persists please contact Support.

Error code: 5

Device registration error. 

If you are watching on Google Chrome or Microsoft Edge please update to version 107 or above.  

If you are watching on another browser, go to Account and remove your devices, then try again.  
If the problem persists, please make sure you're using a compatible browser.  
If your browser is compatible then please contact Support.

Error Code: 3

Device playback error. Go to Account and remove your devices, then try again.  
If the problem persists then please contact Support.

Error Code: -2

Video Timeout Error.  Make sure your home bandwidth is not under heavy strain. Using the cog in the bottom-right corner, manually lower stream quality from 1080p and try again.  
If the problem persists then please contact Support.